Cancellations, Returns & Refunds Policy

we welcome replacements on the following terms –

As a policy, we do not entertain returns on products delivered in perfect, undamaged condition.

1. A wrong product has been dispatched and in the event that a product does not match the item selected during order confirmation
2. If you identify quality or a manufacturing defect on the received product.
3. If the product is received in a damaged condition.
4. Rs. 4500 & above shipping rates to be charged from the customer on actuals or the product has to be self shipped by the buyer to our warehouse.

Breakages

In the case of breakage and any transit damage, please send a picture of the product via Whatsapp to any of the numbers mentioned below and it will be taken care of immediately.

Please consider these points: We will be requiring the original packaging with any foam and cushioning inside for its safe return journey of the product even if it is broken for our reference purpose.

Cancellation

As an organisation, we believe in 100% customer satisfaction. In case you wish to cancel an order due to any reason write to us at info@therichearth.in or reach us at the following number within 12 hours of ordering and we will be happy to assist you +91 9920402502.

Items purchased as final sale cannot be returned, exchanged, or repaired

You can reach us at info@therichearth.in or our helpline number at

+91 9920402502 to initiate returns.